Privacy policy

At Ninilou, accessible from www.ninilou.com, protecting customer privacy is a central commitment. This Privacy Policy explains how personal information is collected, used, and safeguarded when you visit our website or make a purchase.

By using our site, you agree to the terms described here.

SECTION 1 – INFORMATION WE COLLECT
When you visit ninilou.com or complete a purchase, we collect certain categories of information.

Personal Identification Information

Personal Data: When you create an account, place an order, or contact us, we collect your name, billing and shipping details, phone number, email address, and payment information.

Payment Information: Card details are processed securely through trusted payment gateways. Card information is encrypted and handled by third party processors.

Non Personal Identification Information

Device Information: We automatically collect data such as IP address, browser type, language settings, time zone, and select cookies that identify your browser.

Order Information: When purchases are made, we collect order related information including items purchased, pricing, and delivery details.

SECTION 2 – HOW WE USE YOUR INFORMATION
Information collected is used for the following purposes:

Order Processing: To fulfill orders, arrange shipment, notify you of updates, and process payments.

Customer Communication: To send order confirmations, delivery details, support responses, and promotional messages if you choose to receive them.

Site Improvement: To analyze browsing behavior and enhance site performance and user experience.

Legal Compliance: To meet regulatory requirements and prevent fraudulent activities.

SECTION 3 – HOW WE SHARE YOUR INFORMATION
Ninilou shares information only when necessary to operate our services.

Service Providers: We rely on third party platforms for payment processing and website hosting, and these parties handle sensitive information securely.

Shipping Partners: Address and delivery information are provided to carriers to complete shipments.

Legal Requirements: We may disclose information when required by law or when responding to lawful requests.

We do not sell, trade, or rent personal information for marketing purposes.

SECTION 4 – SECURITY OF YOUR INFORMATION
We maintain security measures to protect your information. Transactions involving payment data are encrypted, and personal information is stored on secure servers with restricted access.

Although we use industry standard safeguards, no digital transmission method is entirely risk free.

SECTION 5 – COOKIES
Cookies help us optimize user experience. Cookies may be used to:

Keep items in your cart and maintain sessions during browsing.
Understand user preferences.
Gather analytics to improve site efficiency and navigation.

You may disable cookies through your browser settings, though doing so may affect certain features.

SECTION 6 – YOUR RIGHTS
Depending on your region, you may request:

Access to personal information we hold.
Corrections of inaccurate data.
Deletion of stored personal data where legally permissible.
Removal from promotional communications by using unsubscribe links.

For any requests, contact support@ninilou.com.

SECTION 7 – THIRD PARTY LINKS
Links to external websites may appear on our site. This policy applies only to ninilou.com. We recommend reviewing the policies of third party sites when visiting them.

SECTION 8 – DATA RETENTION
Personal information is retained only as long as necessary to support legal, transactional, or operational requirements. Order information is commonly kept for tax and accounting purposes.

SECTION 9 – MINORS
Our services are not directed toward individuals under 18. We do not knowingly collect data from minors. If we discover that we have unintentionally collected such information, we will delete it.

SECTION 10 – POLICY UPDATES
This policy may be revised without notice. Updates will appear on this page along with a revised effective date. Continued site use indicates acceptance of any changes.

SECTION 11 – CONTACT INFORMATION
Questions or requests regarding this policy can be directed to:

Ninilou
Email: support@ninilou.com
Website: www.ninilou.com